About Us

The company

 Trilhos R - Azores Tours is a Tour Operator registered in the Regional Register of Tourist Entertainment Agents with License No. 23/2018/RAA.

We carry out various activities on the island of Faial. Our services aim to make our natural, cultural and historical heritage known with the support of local guides. Activities are planned so that our customers get the best out of their visit to Faial.

The owner

The Trilhos R - Azores Tours Guide

Hello, welcome!

My name is Ramiro, I'm from Faial Island and I have family all over the Azores. I am passionate about nature and the tranquility of this land. For this same reason I decided to create a tourist entertainment company in order to accompany and provide the best experiences for those who visit us.

What do we do?

We create unique experiences! We show you the island of Faial with personalized support from local guides who are passionate about what they do.

Our mission

Providing unique moments to those who visit us, with hospitality, friendliness and professionalism.

Our goal is for you to get to know the Azores in a relaxed way, taking advantage of the best we have to offer, in a way that is beneficial and not harmful to the future of the Azores.

Frequently Asked Questions

  • I will arrive on a cruise ship. Do you collect at the Maritime Terminal?

    Yes! We will pick you up directly at the Horta Maritime Terminal, at no additional cost! All you need to do is indicate the name of your cruise as your pickup location when making your reservation on our website.

  • I'm arriving by plane. Do you pick me up at Horta Airport?

    Yes! We will pick you up directly at Horta Airport, at no additional cost! All you need to do is book your tour in Private mode and indicate the Airport as your pick-up location when making your reservation on our website.

  • Does Trilhos R - Azores Tours work with large groups?

    Yes! Although we normally operate with 9-seater vehicles, we can accommodate larger groups with multiple vehicles or even a minibus or bus. If you are traveling in a large group, please ask for a quote at info@trilhosr.com.

  • Can I cancel an activity after booking on the Trilhos R - Azores Tours website?

    Yes! We give our customers maximum flexibility, so you can cancel your booking at any time and receive a full refund up to 24 hours before the activity starts. Our cancellation policy is indicated on the Terms and Conditions page, point 5.

Terms and Conditions

  • 1. General Information

    1.1. These general conditions regulate the sale of services and experiences/activities between Trilhos R - Azores Tours and the client.

    Trilhos R - Azores Tours, through its promotional means and partners, presents and offers a series of tourist entertainment experiences to be enjoyed by the direct or indirect purchaser. These experiences are organized, carried out and produced by Trilhos R - Azores Tours and/or by reputable and qualified suppliers, under the agreements entered into between each of them and Trilhos R - Azores Tours.


    Once the experience or product has been selected, Trilhos R - Azores Tours will send you, after payment of the respective price, proof (e-mail, voucher, invoice or other proof) that will grant you the right to carry out the experience or product purchased.

  • 2. Prices

    2.1. All prices indicated on the Trilhos R - Azores Tours website are per person or per group, in Euros (EUR).

  • 3. Acceptance of reservations

    3.1. Trilhos R - Azores Tours only accepts reservations made by people in full possession of their legal capacity and competence. Legal entities must act through a duly authorized person.

  • 4. Arrival at the location and compliance with the rules

    4.1. The client is responsible for arriving at the meeting point on time. If you are arriving for the booked activity from abroad, you are personally responsible for the necessary travel documents (passport, etc.), compliance with safety rules, etc.

  • 5. Cancellation Policy

     Cancellation policy for Island Tours


    5.1. You can cancel up to 24 hours in advance of the experience for a full refund, excluding the booking fee and interbank fees.


    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Cut-off times are based on the experience’s local time.
    • This experience requires good weather. If it’s cancelled due to poor weather, or other unforeseen circumstances, you’ll be offered a different date or a full refund (excluding the booking fee and interbank fees).

    Cancellation policy for Hiking


    5.2. Customers are free to cancel their booking at any time and receive a full refund up to 8 days before the start of the tour, with the exception of a 10% operating fee.


    • Customers are free to cancel their booking at any time and receive a full refund up to 8 days before the start of the tour, with the exception of a 10% operating fee.
    • Cancellations between 7 and 4 days before the start of the tour will incur a 50% charge.
    • Cancellations 72 hours before tour start or no-shows are non-refundable.
    • Customers will also receive a full refund (with the exception of a 10% operating fee) or credit in the event of operator cancellation due to weather or other unforeseen circumstances.
    • If participants are not in good physical shape to carry out this walk safely, and do not come with the appropriate and recommended equipment, the guide may cancel this activity (without the right to a refund).

  • 6. Exclusion from participation

    6.1. The customer is personally responsible for complying with the rules and conditions for participating in the activities. Trilhos R - Azores Tours and its suppliers have the right to refuse admission or exclude from participation in the activities customers who do not meet the participation requirements, or if the customer's participation puts the same or others at risk, or interferes with the normal performance of the activity. In these cases, the customer is not entitled to a refund of the price paid.

  • 7. Atmospheric Conditions and Technical Unforeseen Events

     7.1. The performance of the experiments is subject to the existence of favorable technical and atmospheric conditions. If the experiences are cancelled, the customer will receive a full refund less the booking fees and interbank fees from the Stripe platform or  will be offered the possibility of making a new reservation, and the client must indicate a new date, but always subject to the weather conditions of the respective day and Trilhos R - Azores Tours  availability. If the client incurs in expenses or losses of a cancellation on the same day due to adverse weather conditions or unforeseen events beyond Trilhos R - Azores Tours, the latter cannot be held responsible for them.

  • 8. Insurance

    8.1. The risks inherent in carrying out tourist entertainment experiences are covered by a personal accident policy and a civil liability policy whose coverage is as provided for in current legislation, namely:

  • 9. Image Rights

    9.1. During its experiences, Trilhos R - Azores Tours will be able to cover images and video (with sound) of the aforementioned experiences. Thus, unless otherwise indicated in writing, prior to the experiment, the participant in the experiments assigns all rights and authorizes the use of the photos and videos collected during the experiments and in the periods before and after them, for placement on the website and sending the audiovisual material to all clients and in Trilhos R's marketing and publicity actions or its partners. All copyrights are reserved to Trilhos R - Azores Tours.

  • 10. Privacy

    10.1. Trilhos R - Azores Tours guarantees by all possible means the confidentiality of all data provided by its customers. The holders of the collected data have the following rights:

  • 11. Suggestions and Complaints

    11.1. Your opinion is important to us! If you have any suggestions or complaints, please do not hesitate to submit them, as this will be the best way to improve our service and resolve any situation in the best possible way.

  • 12. Validity

    12.1. These conditions may be revoked or amended without prior notice by contracts, obligations or agreements entered into in parallel and in writing.

Trilhos R - Azores Tours Privacy Policy 

Introduction


This Privacy Policy outlines Trilhos R - Azores Tours practices with respect to information collected from users who access our website at https://www.trilhosr.com/ or otherwise share personal information with us. 


Grounds for data collection 


Processing of your personal information (i.e. any information which may potentially allow your identification through reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.


When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.


We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 


What information do we collect?


We collect two types of data and information from Users. 


The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information about your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).


The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Sit
  • Registration information: When you register with our Site you will be asked to provide us with certain details such as: full name; email or physical address, and other information. 


How do we receive information about you?


We receive your Personal Information from various sources:

  • When you voluntarily provide us with your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third-party providers, services and public registers (for example, traffic analytics vendors).


What information do we collect?


We do not rent, sell or share Users’ information with third parties, except as described in this Privacy Policy.


We may use the information for the following:

  • Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
  • To communicate with you and to keep you informed about our latest updates and services;
  • To serve you advertisements when you use our Site (see more under "Advertisements"); 
  • To market our websites and products (see more under "Marketing"); 
  • For statistical and analytical purposes, intended to improve the Site

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.


In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

  • Hosting and operating our Site;
  • Providing you with our services, including providing a personalised display of our Site;
  • Storing and processing such information on our behalf; 
  • Serving you with advertisements and to assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
  • Providing you with marketing offers and promotional materials related to our Site and services; 
  • Performing research, technical diagnostics or analytics;

We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.


User Rights


You may request to: 

  1. Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information. 
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
  3. Request rectification of your personal information that is in our control.
  4. Request erasure of your personal information. 
  5. Object to the processing of personal information by us. 
  6. Request to restrict processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.


However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. 


If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

  • info@trilhosr.com
  • +351 961617201


Retention


We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 


We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.


Cookies


We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 


A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 


The Site uses the following types of cookies:


a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 


b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 


c. 'third-party cookies' which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.


Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.


We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, which pages they visit, when they do so, etc. We use the information we obtain from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.


Third-party collection of information


Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 


This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 


How do we safeguard your information?


We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.


Transfer of data outside the EEA 


Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.


Advertisements


We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 


You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.


Marketing


We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you. 


To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 


Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.


Corporate transaction


We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.


Minors


We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@trilhosr.com .


Updates or amendments to this Privacy Policy


We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.


How to contact us


If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@trilhosr.com .


Trilhos R - Azores Tours (Horta, Faial, Açores) .


Last Modified 20-02-2025 .


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